Note: Please scroll to see separate delivery information for wooden furniture sets. We use a different courier for this, hence the different delivery information.
Delivery Information (Does not apply to CVGF (most wooden) furniture):
At Eden Outdoors, we understand the excitement of receiving your new garden furniture. We strive to ensure a smooth and timely delivery process for all our customers. Below, you’ll find detailed information about our delivery times and procedures.
Standard Delivery Time
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Processing Time: Once your order is placed, our team will process it within 1-2 business days.
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Shipping Time: After processing, delivery typically takes 3-5 business days, depending on your location.
Delivery Areas:
We offer delivery services across the United Kingdom. For international orders, please contact our customer service team for more information on delivery times and shipping costs.
Tracking Your Order:
Once your order has been dispatched, you will receive a confirmation email with a tracking number. You can use this number to track your order’s progress on the courier’s website.
Delivery Charges:
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Standard Delivery: Free for all orders.
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Express Delivery: Available at an additional cost. Please contact our customer service team for more details. Alternatively, visit checkout and select express delivery option.
Important Information:
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Delivery Address: Please ensure that your delivery address is correct and complete to avoid any delays.
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Delivery Times: Deliveries are usually made between 9 AM and 6 PM, Monday to Friday. Depending on the courier these times can vary, and some couriers may deliver on weekends. Please check with the courier once your order has been placed if you have special delivery requirements. You will need to provide them with your tracking number which you woll receive shortly after placing an order.
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Missed Deliveries: If you are not available to receive your delivery, please contact the courier on what to do next. Eden Outdoors takes no responsibilty for lost parcels by courier, as we use an external courier service and do not have our own courier service.
Contact Us:
If you have any questions or need further assistance with your delivery, please do not hesitate to contact our customer service team at enquiries@edenoutdoors.co.uk. We are here to help!
CVGF Delivery Information (The below applies to all Churnet Valley furniture (Wooden/Treated):
All our products will have one of the delivery options in the product description, however if you wish to change a pallet or parcel delivery so that it is delivered by our specialist team please get in touch. This may mean there will be a longer delivery time or extra cost depending upon the delivery address. Please read the product description before purchasing so that you know what kind of delivery to expect for your specific item.
Check your postcode now: DELIVERY AVAILABILITY
Contact our courier team: enquiries@edenoutdoors.co.uk
Parcel delivery:
Some of our products will arrive to you in a parcel. Our product description will let you know if it arrives assembled or part assembled for self assembly.
Expected delivery time is within 1-2 weeks. All new products are estimated to arrive between 2-5 business days. If you require any special requests upon delivery, please email us.
Pallet Delivery:
Expected delivery time is currently within 1-2 weeks.
Standard pallet deliveries are Monday – Friday only.
Some of our products will arrive on a pallet, some will arrive fully assembled and some part assembled, please see individual product descriptions for details. The delivery driver will have to leave the pallet at the front of the house, either on a drive or in a front garden (provided there is adequate access into your grounds, and suitable surfacing for the use of a pump truck) If you do not have either of these, or your access is limited or unsuitable for delivering a pallet it would be advisable to be in when the driver arrives so that you can unload the pallet at the kerbside and move your product somewhere safe. The delivery vehicle that it arrives in will be at least the size of a dustbin lorry, and sometimes bigger, as these large pallets require a tail lift vehicle in order to offload the consignment, so it is important to have a think about any restricted access issues and let us know in advance, as this will help avoid any costly *fee’s which could be incurred due failed delivery attempts due to inadequate access.
*Any fees incurred from the delivery couriers, through us not being adequately informed will be passed on to the customer.
Delivery with Assembly, from our expert team:
Expected delivery time is within 2-4 weeks.
Some of our larger products will be delivered by our own specialist team of fitters. They will carry your product to your chosen spot and assemble it for you. All we ask is that the area is prepared on arrival as we do not undertake any groundwork required. The ground must be firm and fully levelled before our fitters will undertake to assemble an order. We are unable to assemble structures on ground that is not ready. If our fitters arrive to a pre-agreed delivery appointment and the ground is not sufficiently prepared, and the assembly cannot be undertaken at that visit, we reserve the right to apply a £45 redelivery fee in order to rearrange the delivery at a later date.
Access:
If there may be an issue with limited/restricted access we ask that you inform us before arrival so that we can inform the relevant pallet couriers or our own drivers. Consideration should be given to the size and weight of vehicles required to deliver these large items, and the access / turning space required by them. This helps avoid re-delivery charges when vehicles are not able to reach some addresses due to limited access. Most couriers are able to arrange a smaller vehicle if necessary and if they are informed in advance. If our fitters or couriers arrive to a pre-agreed delivery appointment and the delivery cannot be made due to inaccessibility, we reserve the right to apply a £45 redelivery fee in order to rearrange the delivery in an alternative vehicle.
